FAQ Corporate Public Mutual Online

Corporate PMO is an online facility which allows corporate investors to perform investment and redemption requests and have access to investment accounts, and view statements and fund reports.
Corporate PMO is available 24 hours a day, 7 days a week.
However, online investments are subject to availability of e-banking services.
Individual(s) who are appointed by the company.
The services available are Make Top Up Investment and Redemption Request, Account Enquiry, Transaction Enquiry, and view statements and fund reports.
Yes, all requests could be submitted to Public Mutual via your servicing unit trust consultant or any of Public Mutual branches. For more information please call our Customer Service Hotline at Contact Us for further assistance.
Always ensure that you access with the correct URL with "https://" prefix in the browser address bar with the padlock symbol, when you visit Public Mutual websites.

The slow response you are experiencing could be caused by any of the following reasons:

  1. You may not be using the recommended browser, operating system or hardware.
  2. Your Internet Service Provider, Local Area Network (LAN) or our system may be experiencing heavy traffic.
  3. Your computer may be infected by malicious programs, rootkit, viruses or spywares.
  4. Your browser's cache memory may be cluttered.

View below to check how you can clear your browser's cache.

Yes, it is recommended to clear cache with all sensitive sites. Or alternatively, you could perform browsing with incognito/private mode with internet browser.

You can clear your browser's cache memory as per follows:

For Microsoft Edge
  1. Click the "Tool menu" (three dotted lines in the upper-right corner).
  2. Click "Setting".
  3. Click "Privacy, search, and services".
  4. Under Clear browsing data, select Choose what to clear.
  5. Check boxes for "Cached images and files" and "Cookies and other site data".
  6. Click "Clear now".
  7. Close and reopen your Edge.

For Mozilla Firefox
  1. Select "Tools" (located at the top of your browser's window).
  2. Choose "Options".
  3. Click "Privacy & Security".
  4. Click "Clear Data" under the "Cookies and Site Data".
  5. Check the box for "Cached Web Content".
  6. Click "Clear".
  7. Close and reopen your Mozilla Firefox.

For Google Chrome
  1. Click the "Tool menu" (three dotted lines in the upper-right corner).
  2. Click "More tools">"Clear browsing data".
  3. Choose a time range. Select "All time" to delete everything.
  4. Check boxes for "Cookies and other site data" and "Cached images and files".
  5. Click "Clear data".
  6. Close and reopen your Google Chrome.
  1. If you are in the middle of transaction when the crash or disconnection happened, you should reboot and connect your computer or use another computer to login into your account, or reconnect to the internet again and check for any pending transaction (or)
  2. Contact Customer Service at 03-2022 5000 for further assistance.
Corporate Public Mutual Online uses JavaScript to run some of its pages. If your browser has disabled JavaScript, please change your browser settings as below:-

To enable JavaScript:

Microsoft Edge
  1. On the menu, click "Tool menu" (three dotted lines in the upper-right corner) and select "Setting".
  2. Search for "JavaScript".
  3. Find the "JavaScript" section.
  4. Allow the JavaScript settings.
  5. Close the settings tab.
  6. Click "Refresh".

Google Chrome
  1. In the "Settings" section click on the "Show advanced settings...".
  2. Under the "Privacy" click on the "Content settings...".
  3. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
  4. Click on the "OK" button to close it.
  5. Close the "Settings" tab.
  6. Click on the "Reload this page" button of the web browser to refresh the page.

Mozilla Firefox
  1. In the address bar, type about:config and press Enter.
  2. Click "I'll be careful, I promise" if a warning message appears.
  3. In the search box, search for javascript.enabled.
  4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
  5. Click on the "Reload current page" button of the web browser to refresh the page.

You should log in to Corporate Public Mutual Online (PMO) via our official website at www.publicmutual.com.my as soon as possible as the User ID and Password sent to you in the docket mailer is only valid for a limited time from the issuance date.

Upon log-in, you will be required to change your User ID and Password. Thereafter, you may proceed to use the services of Corporate PMO.

For security reasons, we may prevent further attempts to login to protect your account from unauthorised access. Please submit a written request duly signed by the authorised signatory(ies) to us for a new User ID and Password.
There is a limited number of retries and after unsuccessful attempts; your account will be locked. Please call our Customer Service Hotline at Contact Us for further assistance should your User ID and Password be locked.
Check if your internet browser is up-to-date with the latest browser version. Corporate Public Mutual Online may not function or be viewed the same result in an outdated compared to an updated browser. We highly recommend you to use the supported internet browsers to access Corporate Public Mutual Online in order to achieve the best user experience.
Yes. However, we recommend you to use Microsoft Edge for best view.
  • PAC is a unique 8-digit authentication code which is system generated.
  • PAC acts as an additional security for you when you make investments and transactions requests.
  • If you have registered your mobile phone number, your PAC can be requested via Corporate Public Mutual Online (PMO) and the 8-digit authentication code will be sent to your mobile phone via SMS.