FAQ Public Mutual Online

PMO is an online facility which allows unitholders to make investment and transaction requests (including redemption and switching), and enquire on account balances, transactions and statements.
PMO is available 24 hours a day, 7 days a week.
Online investments are subject to availability of e-banking services.
Public Mutual Online is open to all Individuals who are firstholders of Public Mutual.
There are many ways to apply for PMO user account as below:-
  • Apply online via Public Mutual website
  • Apply online via Public Mutual Smart Kiosk at our Customer Service Centre in 1 Utama Shopping Centre (Petaling Jaya) or selected branches.
  • Apply online via PBeBank.com (for PBe registered users)
  • Apply via PBB ATM (for Public Bank ATM Cardholders)
  • You can submit your PMO Services Application Form at any Public Mutual branch/Customer Service Centre or Public Bank branch. You may also submit via your Unit Trust Consultant.
Public Mutual Online is a secured website which uses TLS (Transport Layer Security) encryption technology enabled by SSL certificate to protect your information and secure your online transactions. Please ensure that you are accessing Public Mutual Online web address that starts with https:// and you will usually see a security padlock when you are accessing a secured website.
There are many reasons for the slow performance and these are the 3 major factors;
  1. You are not using the recommended browser. Our site is best viewed on IE11, Firefox version 57 and Chrome version 65.
  2. Your Internet Service Provider (ISP), Local Area Network or our system have congestion issue.
  3. Your computer operating system (OS) is not performing in optimum mode. Please check your OS to confirm that it is not infected by malware.
Public Mutual Online uses JavaScript to run some of its pages. If your browser has disabled JavaScript, please change your browser settings as below:-

To enable JavaScript:
Internet Explorer
  1. On the menu, click "Tools" and select "Internet Options".
  2. In the "Internet Options" window, select the "Security" tab.
  3. On the "Security" tab, select "Internet" zone then click on "Custom level..." button.
  4. When the "Security Settings – Internet Zone" dialog window are opens, scroll down and look for "Scripting" section.
  5. In the "Active Scripting" item, click on "Enable" radio button.
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
  7. In the "Internet Options" window, click on "Apply" button, and then click "OK".
  8. Click "Refresh".
Google Chrome
  1. On the Google Chrome, at the top right of the page, click on "Customise and Control Google Chrome" and select "Settings".
  2. At the bottom of the Settings page, click "Advanced".
  3. Under "Privacy and security" section, click "Content settings".
  4. In "Content settings" page, click on "JavaScript".
  5. In the "JavaScript" page, turn on "Allowed (recommended)".
  6. Close the "Settings" tab.
  7. Click "Refresh".
Mozilla Firefox
  1. Open a new tab in Mozilla Firefox, in the address bar type "about:config" and press "enter" to open advance setting page.
  2. The browser will prompt "This might void your warranty!" message, click on "I’ll be careful, I promise!" to continue.
  3. In the search bar, type "javascript.enabled".
  4. Double click the search result "javascript.enabled" to change the Value to "true".
  5. Close the "about:config" tab.
  6. Click "Refresh".
The bank payment screen launches a pop-up window in your browser. If your browser has pop-up blocker enabled, you should disable it as below:-

Internet Explorer
  1. On the menu, click "Tools" and select "Internet Options".
  2. In the "Internet Options" window, select the "Privacy" tab.
  3. In the "Privacy" tab, under the Pop-up Blocker section, un-tick the "Turn on Pop-up Blocker".
  4. Click the "Apply" button, and then click "OK".
Google Chrome
  1. On the Google Chrome, at the top right of the page, click on "Customise and Control Google Chrome" icon and select "Settings".
  2. At the bottom of the Settings page, click "Advanced".
  3. Under "Privacy and security" section, click on "Content settings".
  4. In the "Content settings" page, click on "Popups".
  5. In the "Popups" page, turn on "Allowed".
  6. Close the "Settings" tab.
Mozilla Firefox
  1. On the Firefox, click on "Open Menu" then select "Options".
  2. At the side bar, click on "Content".
  3. Under Pop-ups section, un-tick "Block pop-up windows".
  4. Close the "Content" tab.
You can access to PMO Services outside of Malaysia to view information and perform investments and transaction requests provided that your local mobile phone has access to international call roaming service (for receipt of PAC) and Malaysian bank account under the FPX MyClear network (for investment transactions).
Yes, you can still submit all requests to Public Mutual via your servicing unit trust consultant or any of Public Mutual branches.
If you leave the login session idle from your last activity in PMO or forget to log out, system will reset the session and automatically log you out after a specific time.
Yes, as an added privacy measure, you should clear the browser cache (internet browsing history/information that is stored in internet files) after each online transaction session. This is to prevent others from viewing confidential transactional information done over PMO.

Internet Explorer
  1. On the menu, click "Tools" and select "Internet Options".
  2. In the "Internet Options" window, select the "General" tab.
  3. In the "General" tab, under the browsing history section, click on "Delete…".
  4. In Delete Browser History window, select "Temporary Internet files and website files" and "Cookies and website data".
  5. Click "Delete" to delete all temporary internet files and cookies.
Google Chrome
  1. On the Chrome, at the top right click on "Customise and Control Google Chrome" and select "Settings".
  2. At the bottom of the Setting page, click "Advanced".
  3. Under "Privacy and security" section, click "Clear browsing data".
  4. In the "Clear browsing data" window, set "Time range" value to "All time".
  5. Select "Browsing history", "Cookies and other site data" and "Cache images and files" then click "CLEAR DATA".
Mozilla Firefox
  1. On the Firefox, click on "Open Menu" and then select "History". Click on "Clear recent history".
  2. In the Clear All History window, set "time range to clear" value to "Everything".
  3. Under "Details" section, check "Browsing & Download History", "Cookies" and "Cache" boxes then click "Clear Now".
  • Do not disclose your password or account details to any unauthorized persons.
  • Do not click on links in an e-mail from senders whom you are not familiar with. These emails often contain misspelled words in the sender’s e-mail address or fill out forms in e-mails messages and un-trusted websites.
  • Be wary of unexpected calls or emails requesting personal information, passwords or financial details. Public Mutual will never send you an email or SMS asking you to verify or provide sensitive/confidential information.
  • Create smart passwords by using combination of numbers, upper and lower case letters. Avoid using dictionary or generic passwords or a password that is easily identified with you (eg. family name, birthday, pass1234, etc.)
  • Do not share your password or write it down. Prevent browser from storing your login id and password. Passwords should never be automatically filled in by a computer.
  • Change passwords regularly. Choose a different password for each online account. For example, using the same password on bank accounts and social media or email may increase risk of identity theft or fraud.
  • When you log in to PMO you are in a secure session. Make sure to check the web address - it should start with https://.
  • Remember to log out if you step away from your computer or you have completed your tasks.
  • Avoid using public Wi-Fi or public computers to perform online transactions.
  • Only use online services on computers with up-to-date anti-virus and anti-spam software.
  • Clear browser cache (internet browsing history/information) after each internet transaction session.
Reboot and connect your computer or use another computer to login into your account to verify your transaction status.
  1. If you have an incomplete payment transaction at PBe or FPX, please contact your respective bank to check the status of the payment transaction at bank.
  2. If you have completed payment but still cannot find your transaction request under ‘Float Transaction’, please contact our Customer Hotline for assistance.
  3. If you have yet to submit your transaction request, you will need to key in the transaction again.
Check if your internet browser is up-to-date with the latest browser version. Public Mutual Online may not function or be viewed the same result in an outdated compared to an updated browser. We highly recommend you to use the supported internet browsers to access Public Mutual Online in order to achieve the best user experience.
There are possible reasons, such as:
  1. You entered the wrong password, username or both
  2. Your PMO account has been locked
Please contact our Customer Service Hotline for assistance.
You may reset your PMO User ID and Password via Public Mutual Smart Kiosk at our Customer Service Centre in 1 Utama Shopping Centre (Petaling Jaya) or selected branches. Alternatively, you are advised to go to any Public Mutual branch/Customer Service Centre or Public Bank branch to re-apply/submit a new PMO application. You may also submit via your Unit Trust Consultant.
There is a limited number of retries and after unsuccessful attempts; your account will be locked. Please contact our Customer Service Hotline for assistance should your User ID and Password be locked.
You should log in to www.publicmutualonline.com.my as soon as possible as the User ID and Password sent to you in the docket mailer is only valid within the stipulated time frame from issuance date.
For security reasons, we may prevent further attempts to login to protect your account from being used by unauthorised persons. You are advised to go to any Public Mutual branch/Customer Service Centre or Public Bank branch to re-apply/submit a new PMO application. You may also submit via your Unit Trust Consultant.
  • PAC is a unique 8-digit authentication code which is system generated.
  • PAC acts as an additional security for you when you make transactions requests and perform profile update.
If you have registered your mobile phone number, your PAC can be requested via Public Mutual Online (PMO) and the 8-digit authentication code will be sent to your mobile phone via SMS.

Note: For customers who are overseas, you must have a Malaysian mobile service number and access to international call roaming service.